Terms and
conditions.
Proposed terms for using MemoLink to prepare, send, acknowledge and organise documents.
This draft needs the operator’s legal identity, billing arrangements, privacy and retention practices confirmed before publication as binding terms. It does not replace an existing agreement or ask you to accept new terms.
1. About the service
MemoLink provides tools for preparing, sending, acknowledging and tracking business documents, including signed document records and an optional AI writing toolbox. The final terms must identify the legal supplier of the service and its contact details.
2. Accounts and authority
Use accurate account information, keep your access credentials secure and contact us if you suspect unauthorised access. If you act for an organisation, you must have authority to use the service and send documents on its behalf.
3. Your documents and recipients
You retain your rights in the content you provide. You must have permission to upload, process and share it, and to use the recipient details you submit. MemoLink needs permission to store and process that content to carry out your requested document workflows. Do not use the service to send unlawful material, impersonate others, harass recipients or access documents without authority.
4. Acknowledgements and signatures
Senders are responsible for checking the document, recipients, signing instructions and placement before sending. Recipients should read the document and check that they are authorised to acknowledge or sign it. Suitability for a particular transaction depends on the document and applicable requirements; MemoLink does not establish the legal effect of every document or signature.
5. Plans and payments
Account features and limits depend on the plan or settings assigned to the account. Paid plans must be agreed before activation, including the price, taxes, billing period and cancellation arrangements. Contact the team for plan changes or cancellation. Nothing in this draft removes refund rights or other rights required by law.
6. AI generated writing
Where enabled, AI Toolbox uses Google Gemini to process the writing details you submit. Check that you have authority to provide those details. AI output can contain errors or unsuitable wording. Review and edit all drafts before relying on or sending them; generated writing is not professional legal, employment or other specialist advice.
7. Information and records
Document and recipient information is processed to provide sending, signing and record features. Delivery and optional AI services involve external providers. Keep copies of records you need for your business and contact us about access, privacy or deletion requests. The final privacy notice must describe actual collection, provider use, overseas handling where relevant, retention and deletion practices; this draft does not promise a retention period or a particular hosting location.
8. Availability and responsible access
Maintenance, technical problems and third party services can affect availability or delivery. Contact support if a workflow fails. Access restrictions should be proportionate to genuine security, unlawful use or service integrity concerns, with notice and an opportunity to resolve the issue where reasonably practicable.
9. Consumer rights and responsibility
Nothing in these proposed terms excludes, restricts or modifies rights or guarantees that cannot lawfully be excluded, including applicable Australian Consumer Law rights. Responsibility for loss and available remedies remain subject to applicable law. This draft does not impose a blanket liability exclusion or an automatic customer indemnity.
10. Changes and questions
Material changes to final terms should be communicated before they take effect and should not retrospectively remove accrued rights. Contact MemoLink to raise a service concern or discuss a proposed term. The final dispute process and governing jurisdiction must be confirmed before these terms become effective.
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